Model 1: Digital Marketplace Co-Hosting

Your listing. Your property. Our day-to-day management.

The homeowner remains the primary Host on the digital marketplace, with HostCare London appointed as Co-Host and granted the access required to manage the agreed aspects of the listing and guest experience.

The homeowner receives the primary booking payout in accordance with the agreed payment arrangements. HostCare London's management fee is calculated as an agreed percentage of the booking value, alongside the cleaning fee, which contributes towards changeovers, linen and restocking.

We manage day-to-day operations, including listing optimisation, pricing, reservations, guest communications, cleaning coordination and property care. We also coordinate the supporting team to maintain consistent standards throughout each stay.

Homeowners retain visibility of pricing, guest communications and feedback. Following each stay, we provide a property report highlighting its condition, any damage, maintenance requirements and recommended improvements.

This model combines the reach of established digital marketplaces with the reassurance of hands-on property management.

Model 2: Direct Bookings & Alternative Channels

Flexible booking arrangements. Professional management.

For direct bookings and alternative booking channels, HostCare London acts on the homeowner's behalf to manage enquiries, coordinate reservations and administer payments in accordance with the agreed arrangements.

We oversee the guest journey from initial enquiry through to departure, coordinating communications, cleaning, property care and the supporting team to deliver a consistent experience.

Homeowners receive transparent reporting on bookings, income, expenses and property condition, maintaining oversight of their investment while we manage the operational details.

HostCare London: Host at the Heart

Whichever model, our approach remains the same: thoughtful guest care, well-maintained properties, transparent reporting and homeowners who remain informed and in control.